Privacy Policy for Technocrat Systems and Measurements
Effective Date: 20 January 2020
At Technocrat Systems and Measurements ("we," "us," "our"), based in Pune, Maharashtra, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us via our website, services, or any other communication.
By accessing or using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information from you when you interact with us or use our services, including the following:
1.1 Personal Information
This includes information that can identify you, such as:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (credit card details, bank account information)
- Any other information provided voluntarily by you during the course of interaction (e.g., support requests, feedback, etc.)
1.2 Non-Personal Information
We may also collect non-personal information that does not identify you directly, including:
- IP address
- Device information (e.g., device type, operating system)
- Browser type and version
- Website usage data (pages visited, referring/exit pages)
- Location data
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website, understand how users interact with it, and improve the services we provide. Cookies are small files stored on your device that enable us to collect data about your preferences and activities on our site. You can manage cookie settings through your browser, but please note that certain website features may not function properly without cookies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To fulfill orders, deliver products, and provide customer support.
- To Process Transactions: To manage payments and process billing details.
- To Improve Our Services: To enhance the user experience, improve our website, and develop new products and services.
- To Communicate with You: To respond to inquiries, send account-related updates, and notify you of product updates or changes.
- For Marketing: If you have opted-in, we may send you promotional emails, newsletters, and offers. You can opt-out of these communications at any time.
- To Comply with Legal Obligations: To adhere to legal requirements, such as responding to requests from law enforcement or fulfilling regulatory obligations.
3. Data Sharing and Disclosure
We may share your personal information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and customer support services.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request (e.g., court orders, government investigations).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.
We do not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent.
4. Data Security
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
5. Your Rights and Choices
You have the following rights concerning your personal information:
- Access and Correction: You can request access to the personal information we hold about you and request corrections to ensure that it is accurate and complete.
- Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
- Opting-Out of Marketing Communications: You can opt-out of receiving marketing emails or promotional content at any time by clicking the "unsubscribe" link in any email or by contacting us directly.
- Data Portability: You can request a copy of your personal data in a commonly used format for portability.
If you would like to exercise any of these rights, please contact us at the details provided below.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
7. Children’s Privacy
Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acknowledgment of the changes.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
umesh@tsmtechnic.com